How are you different from our competitors?
Since we have been in business since 1997, we have many years of experience. We know what we are doing. You can trust that we are able to design and construct a beautiful project. Because we are so confident in our projects, we offer a 2 year warranty! The warranty is on the labor and materials that we build. (Other items such as appliances, faucets, light fixtures, etc. carry their own warranties, ask for details). We want you to know that we stand by you! There is a lot that goes into a project of this size. here always remains a possibility that something may go wrong no matter how hard we try to prevent it. Please just call us! We will come out at no charge & happily fix any problem. We are guests in your home while we are there. Although we can’t promise you a dust free experience, we do promise your job will be “broom clean” at the end of each day. We also do a thorough cleaning at the completion of your project.
What can I expect after I contact you?
We will set up a meeting with you at your home or building site. We will spend time getting to know you and listening to your ideas. At that time we will discuss the scope of work and give you our ideas on what might need to be done to complete your vision of the project. We will ask questions. We need to obtain a few key pieces of information from you initially; these would be your budget, scheduling and quality expectations, as well as any technical restrictions to the project. (A copy of your property plot is always a helpful tool for us to see during the initial meeting if you are considering an addition to your existing property or building a new structure.) Most importantly, what is your vision for the project? How will you use it? What are your priorities? Likes and dislikes? We will work with you to create a realistic budget based on our estimating experience of over 10 years in the custom building industry.
Is there a “rule-of-thumb” for estimating Construction costs?
We find that each project has it’s own particular requirements. People often use “dollars per square” method for estimating costs, but this can be a very misleading shortcut, since it is rarely clear what exactly is included. We prefer to discuss (on a case by case basis) the individual project each client brings to us and work together to develop a budget.
Do you give “bids” on jobs?
Even with a complete set of plans and specifications, there will be differing assumptions made in quality levels and variations in service delivery between bidders. The conscientious bidder who includes better materials and plans a better managed job will lose out to one who has not when lowest cost is the deciding factor. Owners usually hire us based on the quality of our reputation, the level of service we provided, and the degree of trust they have in us.
How long will design and construction take?
We will provide you with an estimated timetable for design and then for construction. If you have a defined time frame for design and construction (for example, if you have a baby on the way or need to move in as soon as possible) we will let you know whether we can realistically achieve the schedule you would like. Since design is a process where the most important ingredient is your approval, the quicker you are able to make and approve design decisions, the quicker the process is likely to proceed.
Will you start my job and then leave?
Our policy is to stay with a project from start to completion. We have experienced and very talented project managers. One of the project managers will be assigned to your project, and stay with it until completion. The project manager will be scheduling, ordering materials, and available on a daily basis to answer questions and receive additional instructions and information. We send additional personnel as the job requires.
Do you have references?
Once we know more about you and your project, we can provide, upon request, a list of completed projects appropriately similar to the one you are considering.
Do we provide upgrades to existing finished basements?
Yes, this is a possibility depending on what needs to be done.
Do we handle partial finishes?
Yes we could, and would be happy to discuss it with you.
Do we allow clients to perform some of the work on their projects?
Yes, it’s possible as long as it can be completed within our scheduled timeline. Some work such a plumbing, HVAC & electrical need to be completed by licensed professionals.
Do we allow clients to provide some of their own finishing materials such as paint, carpet, tile, fixtures, etc.?
Yes, this happens sometimes. It is never a problem.
What does a contract include?
Your price includes all designs, permits, materials and construction. Each contract is individual to each client’s wants and needs. It will be detailed to your specifications.
Do we have a project manager on site?
Yes, I am a “hands on” owner. I do a good percentage of the work myself. I will visit the site a minimum 4 times per week to review all the work.
Can clients make changes to their project after a signed contract?
Yes. We have Change Order forms. If there is a price difference, either a credit or debit, this will be figured out. No changes will be made without both the company and the client approving the changes and signing the change order.
Are we licensed and insured?
Yes! License and insurance certification can be provided when asked. You may find a lower price by hiring an unlicensed contractor, but beware, you can held legally liable for any injuries that take place on your property. Not only are we licensed, all our subcontractors are as well.
Do we use subcontractors?
Yes, all of the trades people we use are subcontracted. Most subcontractors have worked with our company for several years and we believe they are the best in their fields.
Do we do other projects in a home, such as remodeling in the upper levels?
Yes, we remodel kitchens, bathrooms, decks, even entire additions as well as basements. Do we do projects in phases or let home owners finish the work? Yes, that is possible. There are certain phases that would need to be completed before homeowners could finish a project. We would be glad to discuss your particular circumstance.
Tell us about theft & security when homeowners are not home or are on vacation?
We are very proud to say that we have never had any type of theft on any of our jobs. When homeowners are off at work or gone on vacation during a construction project, we lock the house up each night and unlock it in the morning. You can go about your day or on vacation with peace of mind.
Do we repair water damaged basements?
Yes
